ALREADY A PASS HOLDER?
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FREQUENTLY ASKED QUESTIONS
Do I need my Lightning Pass number to cancel my plan or update my credit card on file?
Yes, if you don’t have your Lightning Pass number, please contact us.
Where is my Lightning Pass Number?
If it was added to your car, then it’s located in the lower left-hand corner of your windshield.
I have a new vehicle. How do I transfer my Lightning Pass to another vehicle?
If you have your Pass number, please visit either of our locations to transfer a new Pass to a different vehicle.
Can I change my plan type online?
No, you’ll need to stop by either of our locations to change plans.
How long does it take for my plan to be canceled?
Your plan will continue to be active until your next billing date. You may continue to wash your car during this time.
Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan remains active until your next billing date.
Will I receive an email confirmation after I change my credit card or cancel my plan?
Yes, you’ll receive an email confirmation after you submit your request.
What if I change my mind after I submit my cancellation request?
You’ll need to stop by the wash location to reactivate your plan.
What if I want to reactivate my Lightning Pass?
You’ll need to stop by the wash location to reactivate your plan.
